Customer Retention Specialist - State Farm Agent Team Member
Full Time in Godley, TX
Responsive recruiter
Benefits
- Health insurance
- Paid time off
- Signing bonus
- Training & development
- Vision insurance
- 401(k)
- 401(k) matching
- Bonus based on performance
- Dental insurance
Customer Care Retention Specialist – Jennifer Herren State Farm
You May Be a Great Fit for Our Customer Care Team If
- You have a positive attitude and make the workplace better for those around you.
- You're dependable, organized, and take pride in doing things right the first time.
- You genuinely enjoy helping people and building lasting customer relationships.
- You're coachable, open to feedback, and always looking for ways to improve.
- You enjoy challenges, solving problems, and finding solutions.
- You thrive in a structured, fast-paced environment where teamwork and accountability matter.
Location 8841 N HWY 171 Ste E Godley, TX
At Jennifer Herren State Farm, we're passionate about helping our customers protect what matters most while building a team that supports, challenges, and motivates one another. We're looking for a Customer Care Representative who brings a great attitude, takes ownership of their responsibilities, and is committed to delivering exceptional service while helping our agency grow.
Key Responsibilities
- Provide exceptional customer service while building and maintaining strong relationships.
- Bring a positive attitude and contribute to a supportive, productive team environment.
- Be dependable, punctual, and ready to work each day.
- Assist customers with policy changes, billing questions, renewals, and coverage reviews.
- Proactively identify coverage gaps and recommend additional insurance products to better protect customers.
- Meet daily activity expectations and monthly retention and cross-selling goals.
- Follow established office processes and consistently execute the daily game plan.
- Maintain accurate customer records and complete tasks in a timely manner.
- Be receptive to coaching, apply feedback, and continuously improve performance.
Qualifications
- Strong communication, listening, and problem-solving skills.
- Ability to follow structured processes and execute them consistently.
- Tech-savvy and comfortable navigating multiple computer systems.
- Detail-oriented, organized, and able to stay focused while managing multiple priorities.
- Adaptable to change and willing to learn new processes and strategies.
- Self-motivated, accountable, and committed to meeting goals.
- Positive attitude, strong work ethic, and a team-first mentality.
- Previous customer service or insurance experience preferred.
- Must be able to obtain applicable state insurance licenses.
Compensation $45,000.00 - $65,000.00 per year
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
Join a community of good neighbors
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Make a difference in your community every day.
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Gain confidence and grow your dream career.
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Earn benefits and rewards that are second to none